Shipping policy

Orders
After you have placed an order with us, and we come to know that there are going to be delays in shipping it to you (outside of those prescribed), or that we are out of stock, we will contact you immediately to notify you of the delay. 

Tracking Your Order
Aurora Skin Glow sends orders with either USPS and FedEx SmartPost (domestic) or DHL (international). All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email with the tracking number. Order tracking is available on Track Your Order. If you need assistance, please email info@auroraskinglow.com with your order number.

Payment
The payment gateway we use is powered by our website provider Shopify. This is a safe gateway that you can trust. 

Pricing
All prices are displayed in your home USD currency. The shipping cost of our product is included in the price in domestic shipping (USA) and internationally it may vary depending on your location. Once you enter your address onto our website, the relevant shipping cost will appear.

Your Information
Please make sure the contact information you give to us is correct. If you enter someone else’s information, then you warrant that you are authorized by that person to provide that information. If you choose to create an account with us, you must keep your password safe. Your account is your responsibility regardless of any unauthorized access gained by others. If you believe your account may no longer be secure, please contact us immediately.

Warranty
Your Aurora Skin Glow product is warranted for a period of 12 months from the date you receive it. The warranty does not cover following and is not limited to; lost, misuse, accident, alteration, servicing, use with unauthorized accessories and any other conditions beyond normal use.

If you would like to request a warranty claim, kindly contact customer services at info@auroraskinglow.com and our friendly team will assist you. 

Delivery Time
Continental US: in stock orders are processed within 1-3 business days except high Holiday season.

International: in stock orders are processed within 5-12 business days and may be subject to additional transit time and customs clearance delays.

International orders are shipped DDU “Delivered Duties Unpaid” and International Customers will be responsible for the payment of any additional associated duties and taxes. Aurora Skin Glow has no control over these charges and cannot predict what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges.

Shipping and Warranties
Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.

Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Aurora Skin Glow. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Aurora Skin Glow delivers these items to the carrier.